Returns & Exchanges

We want you to glow with confidence, but if you are not completely satisfied with your SOSU Cosmetics purchase, we offer a hassle-free return process within 14 days of delivery. Please ensure all beauty products remain unopened, unused, and in their original packaging to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Secure the Package

  Carefully pack your items in their original box with all protective seals intact to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.